Case studies

Stories, playbooks, and results from the field.

WSI

Globalnetwork served
24/7 across time zones
Questions piled up overnight, in every time zone
67% fewer repetitive questions
A global network of digital marketing consultants, spread across countries and time zones. Every morning started with a backlog of questions that already had documented answers. The knowledge existed; it just was not reachable at the hour anyone needed it.
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Deka Lash

430+ questions deflected
< 30s average response
A technology cutover across 400 locations
93% resolved without a person
A cutover is the worst possible week to be short-staffed on support, because every location has the same question at the same time. Franchisees started telling each other to use it, which is the adoption number nobody plans for.
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DivaDance

650+ hours returned
6 months to get there
A small team, and a network that asks at nine at night
2,600+ queries answered in six months
Scheduling, marketing, music licensing, event coordination. A passionate network asks a lot of questions, and a small team answering them one at a time is a ceiling on how fast the brand can grow.
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“EZee Assist is much more than just a chatbot. It truly made universal search possible at WSI, levelling the playing field for our franchisees across geographies and languages.”
Jeffrey Grant Systems Manager, WSI World