# Case studies

Stories, playbooks, and results from the field.

## WSI

Globalnetwork served  
24/7 across time zones  
Questions piled up overnight, in every time zone  
67% fewer repetitive questions  
A global network of digital marketing consultants, spread across countries and time zones. Every morning started with a backlog of questions that already had documented answers. The knowledge existed; it just was not reachable at the hour anyone needed it.  
[Read the story](/content/case-studies/wsi/index.html)

## Deka Lash

430+ questions deflected  
< 30s average response  
A technology cutover across 400 locations  
93% resolved without a person  
A cutover is the worst possible week to be short-staffed on support, because every location has the same question at the same time. Franchisees started telling each other to use it, which is the adoption number nobody plans for.  
[Read the story](/content/case-studies/dekalash/index.html)

## DivaDance

650+ hours returned  
6 months to get there  
A small team, and a network that asks at nine at night  
2,600+ queries answered in six months  
Scheduling, marketing, music licensing, event coordination. A passionate network asks a lot of questions, and a small team answering them one at a time is a ceiling on how fast the brand can grow.  
[Read the story](/content/case-studies/divadance/index.html)

> “EZee Assist is much more than just a chatbot. It truly made universal search possible at WSI, levelling the playing field for our franchisees across geographies and languages.”  
> Jeffrey Grant Systems Manager, WSI World