What's new at EZee Assist

Product updates, new features, and improvements.

Agentic Workflow Builder

Automate multi-step franchise operations with AI agents. From onboarding checklists to vendor coordination — coming to all customers later this year.

Enhanced Content Gap Analysis

The insights dashboard now surfaces the top questions your knowledge base can't answer — with recommendations for new content to create.

WhatsApp Channel Support

Franchisees can now ask questions and receive answers via WhatsApp, joining SMS, email, Slack, Teams, and web as supported channels.

Faster Response Times

Average AI response time reduced to under 20 seconds across all channels, down from 30 seconds.

Smart Ticketing with Auto-Categorization

Unanswered questions now automatically become categorized, prioritized tickets routed to the right support team member.

Microsoft Teams Integration

Franchisees can now access EZee Assist directly within Microsoft Teams, alongside Slack, SMS, and email.