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Store #118 · Shift Lead · 9:14AM

Can I run the summer promo alongside the loyalty offer?

No. Promotions don’t stack with loyalty redemptions. Apply the higher of the two and note it at close.
summer-promo-guide.pdf
loyalty-policy.pdf

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Self-serve doesn’t work when it looks like this.

The refund policy is a PDF on SharePoint. The update that changed it went out in a newsletter. The walkthrough lives in a training video, the exception came up on a call recording, and two versions of the checklist disagree.

So franchisees do the reasonable thing: they text their coach. The coach becomes the search engine for their locations, and the answer drifts a little every time it’s retold.

What’s our refund window? 6 RESULTS

refund-policy-v4.pdf SharePoint · uploaded 2024 V4

refund-policy-v2.pdf Email attachment · still circulating CONFLICTS

“Policy update” newsletter Email · March 12 UNREAD

Refunds walkthrough, 14:20 Training video UNSEARCHABLE

The exception, discussed once Call recording UNSEARCHABLE

Intranet page Last edited 2023 STALE

9:41pm, to the coach: “what’s our refund window again?”

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1:40PM · MS TEAMS

Can I comp a service for a complaint without approval?

Yes, up to $50, once per customer per quarter. Log it under service recovery at close.

service-recovery-policy.pdf comp-limits · §26s

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Shift lead Store #118 · 9:14am

Can I run the summer promo alongside the loyalty offer?

No. Promotions don’t stack with loyalty redemptions. Apply the higher of the two and note it at close.

summer-promo-guide.pdf loyalty-policy.pdf 6s

Gets the rule. No margin data, no other locations.

District manager West territory · 12 locations · 9:14am

Can I run the summer promo alongside the loyalty offer?

No, they don’t stack. Apply the higher of the two.

Across your 12 locations, stacking would cost about 4 points of margin on affected tickets. Three stores have applied it in error this month.

summer-promo-guide.pdf margin-by-location 6s

Same question, same second. Gets the rule and what it’s costing.

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